Cash, Personal Check, Money Orders, PayPal, OBM & all major debit and credit cards!
BILLING SYSTEM NOTICE
On April 5th, 2001, we completed the conversion to the leading Internet industry billing and management program BillMax.
We are very excited about using this powerful system! A few highlights include:
* All invoices are now sent via e-mail! This will allow us to conserve paper (Trees), offer instant more efficient lower cost invoicing thus allowing us to maintain our low competitive pricing while enhancing quality of service! We will also offer FAX and Postal invoices with a modest fee.
* It allows users to update your records including password changes.
* We are able to offer a trouble ticket support system which we expect will improve the quality of support and bring awareness of potential network problems.
* Many improvements are available to us on an administration level which will help us to keep getting better!
Payment in advance: We ask that the initial setup fee and payment for the term of service be made in advance of the creation of the account. Setup fees are non-refundable.
Monthly processing schedule: Our billing cycle date is on the 5th day of each month! This was decided as a result to better serve our Senior Citizens who are on a fixed social security retirement income. We discovered a number of people who have automatic deposits which are not often deposited into their bank accounts until the 3rd of each month are effected by the 1st of the month billing system.
It does no one any good to have bad check fees as a result of debit card automatic deduction. If you were to add up the fees from the bank and the merchant, they would exceed the value of our monthly service. The only way to resolve this problem is to perform our billing on the 5th of each month which also gives those that do have automatic deposits, a chance to physically make their deposit.
Statement Delivery Method: All subscriber invoices are sent via E-mail to your account login user name @config.com by default. If you wish to have your invoice sent to another email address outside of our network, please update your account records or phone customer service @ 330.297.9595, then O, to indicate such. Faxed or Postal invoices are also available with an additional $1.00 delivery charge per invoice.
Customers are responsible for monthly remittance of Config.Com service fees regardless of errors in transport of a standard post office or e-mailed delivered invoice. We expect all subscribers to be aware of their term of service and to pay when due, even in the event of lost e-mail or postal service.
124 East Spruce Avenue
P.O. Box 1044
Ravenna, Ohio 44266-1044
All payments should be posted in United States Dollars (USD).
Due date: The statements each month are due upon receipt. We offer a grace period of 21 days before automatic suspension! Any pro-rated fee (if service started mid billing cycle), past due amount, the current month, and any late fees of the billing cycle are due no later than by the 14th of each month!
Late Fee Policy: A $5.00 late fee will be applied to account payments received after the 15th of each month!
Suspended Account Policy: If the full amount due is not received by the 21st of the month, service will be suspended.
Reinstatement Fee: A $5.00 re-instatement fee must be paid before service will be restored from suspended status!
Closed Account Policy: If the full amount due is not received in 30 days within a billing cycle, service will be terminated and closed within the system.
Re-activation Fee: A $15.00 re-activation fee must be paid before service will be restored from a closed status!
Your Last Invoice Policy: ALL closed accounts will receive their last invoice via the U.S. Postal service, in the event of any balance due. Any prorated, mid-term, past due, or delinquent balances are due upon receipt.
Bad Check Fee Policy: These days the banks charge a fee to the merchants submitting payment by checks that are returned for non sufficient funds (NSF). Config.Com, Inc. charges a fee of $40.00 to cover our bank fees for NSF checks.
Account Accuracy Policy: Each subscriber is expected to maintain accurate records with our service. We utilize an Internet service industry standard billing and user management system which also allows each subscriber to UPDATE YOUR ACCOUNT using our secure server.
Cancellation Policy: Although we would like you to remain a config.com subscriber forever, we realize there are situations which you may want to cancel your Config.Com Internet service. All cancellation requests must be submitted ON-LINE at URL: http://config.com/contact or you may submit your request in writing via Fax: 330.296.4005. Cancellation requests MUST be received prior to the beginning of the next billing cycle in order to avoid additional charges to your account.
NON-USAGE OF AN ACCOUNT IS NOT PROOF OF CANCELLATION OF SERVICE! Subscribers are responsible for full payment on all accounts whether or not the account is ever utilized until such time as the account is cancelled by appropriate notice.
Refund Policy: We do indeed offer unconditional refunds for customers that cannot, access our internet connection, during the setup period! If after the customer gains access to our internet connection, No refunds for any reason whatsoever will apply. We do offer discounted access rates for pre-pay subscribers, after they have tried our internet access services for a month or so. We will NOT offer any refunds on prepayed accounts that cancel before the contracted discount term. NO refund is ever given for set-up fees.
Termination Policy: We reserve the right to terminate accounts for not using an account in accordance with our terms and conditions, billing policies, or our Acceptable Use Policy.
Accounts that are discovered who blatantly abuse our acceptable use policy regarding SPAM/UCE will be charged a $100 hourly network administrative fee and terminated immediately.
Any terminated account must be paid in full before reactivation. Setup fees will also apply to accounts that expect to be recreated.